Terms of Service

1.1 Official Name

The official name of this web application is IELTS HoC - AI Assistant: Institute of Engaged Learning & Tech Skills, Hub of Creativity and AI Assistant.

1.2 Purpose

IELTS HoC is an online learning platform designed to help users, especially those in Vietnam, improve their English or Vietnamese proficiency and tech skills through AI-assisted learning, customized study programs, and project-based learning.

1.3 Age Restrictions

While there is no strict age restriction, the platform is primarily intended for university students and young professionals. Users under the age of 16 are advised to use the service with parental consent and supervision.

2.1 Account Creation

To create an account, users must provide a valid email address, agree to these Terms of Service, and create a secure password. Users may also be required to provide additional information, such as their level of English proficiency and learning goals.

2.2 Account Termination

Users may terminate their accounts at any time through the account settings. For assistance, users can contact our support team at our support email.

2.3 Multiple Accounts

Users are encouraged to maintain only one account to ensure accurate tracking of their progress. Creating multiple accounts may violate these terms and could lead to account suspension or termination, if it is misused.

3.1 Services Provided

IELTS HoC offers a range of services, including:

• Customized Learning Programs: Tailored courses to meet individual needs.
• AI-Assisted Learning: Tools that provide personalized feedback and adaptive learning paths.
• Interactive Lessons: Engaging content designed to enhance creativity and critical thinking.
• Project-Based Learning: Opportunities to develop practical skills through collaboration.
• Community Engagement: A platform for users to connect and share experiences.
• Tech Skills Development: Courses that integrate tech skills with language learning.
• Progress Tracking: Tools for monitoring progress and setting goals.

3.2 User Responsibilities

Users are expected to adhere to community guidelines, including no cheating, no inappropriate content, and respecting others. Violations may result in account suspension or termination.

3.3 No Guarantees

While IELTS HoC strives to provide high-quality content, the platform does not guarantee specific outcomes. The effectiveness of the service depends on user engagement and other factors beyond the platform's control.

4.1 Payment Process

Some services, such as subscription-based access, require payment. Payments are processed through user's online banking and secure online payment systems like WISE.

4.2 Refund Policy

Refunds may be available under specific conditions, such as dissatisfaction with a service within 7 days of purchase. Users must follow-up before the completion of 7 days by contacting our support email on the Contact Us Page to begin the process of requesting a refund.

5.1 User-Generated Content

Users retain ownership of the content they create but grant IELTS HoC a non-exclusive, royalty-free license to use, display, modify, and distribute this content for operational purposes.

5.2 Third-Party Content

IELTS HoC integrates third-party content and services in compliance with legal obligations. No third-party user data is collected or shared, as detailed in the platform's Privacy Policy. Any third-party services requested by the user are only accessed after explicit authorization, and no third-party user data will be stored or shared at any point.

6.1 Data Handling

User data is handled in accordance with our Privacy Policy and is primarily used to improve the learning experience.

6.2 Behavior Data

Behavior data may be collected to personalize the learning experience and improve platform features.

7.1 Service Limitations

IELTS HoC disclaims liability for issues such as service outages, errors, or data loss. Users assume the risk when using the platform.

7.2 Disclaimers

While IELTS HoC endeavors to provide uninterrupted service, no guarantees are made regarding the availability or reliability of the platform.

8.1 Grounds for Termination

User access may be terminated for violations of these Terms of Service, inappropriate behavior, or non-payment.

8.2 Data Retention

If an account is terminated, the user's data may be retained for legal compliance. Users may request data deletion according to our data retention policy.

9.1 Notification of Changes

Users will be notified of changes to these Terms of Service through platform notifications and email.

9.2 Acceptance of New Terms

Continued use of the platform after updates to these terms constitutes acceptance of the new terms.

10.1 Support

For any questions about these Terms of Service, please contact us at our support email or through our contact form on the "Contact Us" page.

11.1 Disclaimer of Warranties

All materials, information, software, products, and services included in or available through this site (the "content") are provided "as is" and "as available" for your use. The content is provided without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Limitation of Liability

In no event shall IELTS HoC, its directors, employees, or agents, be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or services, whether based in contract, tort, strict liability, or otherwise, even if IELTS HoC has been advised of the possibility of such damages.

11.3 Indemnification

You agree to indemnify and hold IELTS HoC, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post, transmit, or make available through the service, your use of the service, your connection to the service, your violation of the terms, or your violation of any rights of another.

11.4 Governing Law

These terms of service and your use of the website are governed by the laws of Vietnam. Any legal action or proceeding related to this website shall be brought exclusively in a court of competent jurisdiction in Vietnam.